“I hate selling! It just feels so sleazy! I don’t want to force someone to spend money with me.” Does this sound familiar? Have you ever said something like this? If so, you are not alone! In my over 20 years of sales experience, I had to teach people how to sell. Nearly everyone felt like they could never be good at sales. But then I taught them how, and they were blown away at how easy and fun it could be. I’m going to share some tips to help you with this as well!
It may not seem like a big deal, but how your new or potential clients interact with you initially will make a big impact later on. The initial feelings you get from a business translate to how much money you’ll spend there, how often you’ll want to return, and how likely you’ll be to recommend them to a friend. So if you aren’t “wowing” your clients in the first few minutes, you are leaving money on the table. And we certainly don’t want that! So I’m sharing some easy suggestions with you to make a great first impression in your business!
Customer experience? What the heck is that? Is that like customer service? Well, yes, and no. It’s service, but it’s more than that. And it can make you more money if you do it right. It can also keep clients away if you do it wrong. Don’t worry though! I absolutely love helping people with their customer experience plans and I’m going to give you tips on creating a great one.
We have to make sure every single customer feels wanted, regardless of how much they might spend in that moment. One day a customer could spend nothing, or a small amount, but if they feel welcome and wanted they are likely to return to spend more on a future visit. I share with you my own experience on the customer side of a shopping trip and how vastly different buying patterns can be based on how the salesperson makes the customer or client feel.