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Day 3

Now that you have a framework and know the ways you can follow up, the key is to remember to ask them the method they prefer, and let them know when to expect to hear from you. This shows them (again) that you care about their satisfaction, and so you don't catch them off guard. 

Letting them know when they can expect to hear from you also keeps you accountable so that you actually schedule this time in for follow up. 

You can explain that follow up is something built into doing business with you. You want to be certain they are happy, and check in in case any questions or issues arose after the fact, and that you check in with them to take something off their "to do" list. 

They will really appreciate this!

Here's an example...
"I'm going to let you know when your order ships, and then I'll check in once it has arrived to make sure everything was as it should be. Do you prefer that I email, text, or call?"

You told them when to expect to hear from you, why you are reaching back out, and that you respect the method in which they prefer to communicate with you. You are already a million steps ahead of your competition just by doing this!

{Day 3 Assignment} 

Now that you have created your framework of when you will be making touch points, write out what each of those touch points is for. 
Setting up this system in your business will save you time overall. When you sit down to do follow up, you'll have a clear method to what you are doing, which will make the process more streamlined for you. 

Jot down the different "touch points" that work for your business, and be sure to let people know all of the ways they can communicate with you. This includes driving people to your social media channels. 

Here's an example of some touch points to help you get started:
-Appointment/meeting reminder with client sent 24 hours before
-24 hour follow up after appointment/meeting
-shipping notifications
-Product delivery check in (to be sure everything arrived ok)
-Check in after 30 days to see how they are doing
-Check in before a warranty period is up
-Six month follow up


Again, not all of these work for every business, but knowing what you're doing and when you're doing it will go along way in making sure you actually stick to your follow up plan.